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Be the Hero (or, Take Turns Freaking Out)

Editor’s Note: This is part of an occasional series titled, The 24/7 Relationship: Lessons on Life, Love, and Laughter. If you have a relationship topic you’d like us to write about, email us. And if you want a bigger sneak peek into how our habits create the life we live, be sure to sign up for our weekly Sunday email.

Betsy the hero

I was writing at my desk in the alcove off our bedroom when I heard yelling…in English. Normally I can hear drifts of Spanish conversation and music in the breezy desert air, but never English in this quiet Mexican town.

Something was up.

When I walked into the shared courtyard, I found the landlord with bulging, bloodshot eyes and a bright red face yelling at Warren while his tiny wife threw herself in front of him to calm him down. Warren turned to me and said, “he just choked me!” He was a curious blend of shocked and furious, holding his throat and trying to understand why someone would come unleashed over a request to borrow 2 lawn chairs.

Now, we don’t travel with a suitcase full of drama. We prefer to get our excitement from great experiences, not manufactured suspense. We’ve taken great pains to surround ourselves with positive people and cull the negative influences in our lives, so when one sneaks in under the radar it’s a little shocking. Okay, a lot shocking.

But this is where one of the key strengths of our relationship comes into play. Instead of being drawn into the drama and mayhem like gut instinct would propel us to do, we made an almost instant decision to distance ourselves from nonsense.

To do that, we had to fall back on what our friends Kent and Caanan call “being the hero.”

Take Turns Freaking Out

In any relationship, there are going to be outside stressors that mainly affect one party. This can be through work, in family situations, with social obligations, or even while undergoing health crises or personal struggles. It’s not that it doesn’t affect you both, but it doesn’t affect you both to the same degree.

One of you sees it, but the other one is in it.

In a healthy relationship, you balance out your freak outs. We like to joke that we still freak out occasionally, but it works because we don’t do it at the same time.

The key to managing these events and not getting drawn into your partner’s breakdown is to realize that it’s not your turn. The person who freaks out first has “called it” and you don’t get to join them on the freak out. They are dealing with the drama at capacity and have the most emotional investment, and it’s your job to buffer for them.

Because if you both take a ride to freaky town, it’s a long road back to normal.

Be the Hero

When your mate is freaking out, stressed to the brink, or just walks into someone else’s bad day, it’s time to step up and be the hero. This doesn’t mean a flashy move in a superhero costume. What it means is quietly and effectively working to defuse the situation for your mate and getting them back to normal as soon as possible.

Your first priority is always your partner.

As all this was going down in Mexico, our houseguest Tara came home from her Spanish class and walked into this little telenovela. She was confused at first, but then she quickly rallied and began packing her things. (Again, this is why it pays to surround yourself with great people.) We told our landlord we’d be vacating immediately and collecting our deposit.

Warren began packing our things while I went online to find us a new place to live. In every interaction with Warren I spoke in a calm but straightforward tone and told him I would take care of securing a new rental and getting our deposit back. He didn’t need me to amp up the stress, even if I was agreeing with him. He also didn’t need me to talk him out of his anger. We focused on logistics and facts, not emotions.

Remember, the focus is just on getting through the crazy situation.

As you would expect from his earlier behavior, my interaction with the landlord to get the deposit back was not smooth sailing. He tried a variety of tactics to delay me and keep our money and extend the drama. Instead of getting mad or taking the bait, I kept repeating the phrase, “I’d like to settle our business as we agreed” and “I’m interested in resolving this, not rehashing it.” It was my job as the hero not to get drawn into the drama and instead work as the fixer to get us back to normal.

When he finally gave up on baiting me and counted out the money he owed us, he looked up, sighed, and said, “I’m empty.” It was unexpected, and probably the realization at the end of his freak out that he’d made a bad move. After all, he just lost $1800 in guaranteed rent at the start of the slow season. But it’s hard to work up any sympathy for someone who uses violence and intimidation as communication tools.

Money in hand, I walked away from the drama and back into normal life. The whole thing was over in just over an hour.

Coming to the Rescue

When crazy things happen, it’s easy to focus on how it got that way, what could have been done to prevent it, or any number of “what ifs.” But in the moment, this is the most destructive thing you can do for your relationship. The overriding goal is to simply get your partner through it and find a way back to normal as quickly as possible.

You can Monday-morning quarterback this later and figure out how to prevent it or make it easier next time. But in the thick of it, the only goal is getting through unscathed.

By the time Tara and I drove up to our new rental, Warren had already met our new landlord, toured the lovely new home, and rented it. He knew I’d be drained after dealing with the situation at our old house, and he was calmed down enough to be the hero for the rest of the evening.

He brought in all our things, poured us glasses of wine, and began cooking dinner in the new kitchen.

We toasted normalcy.

Lessons Learned

While I don’t advocate testing your skills in this way on purpose, having a plan for freak outs (both expected stressful situations and unexpected ones like this), can strengthen your relationship instead of weaken it.

To the person in freak out mode:

Your job is to make it back to normal in the fastest and best way you can.

In the instance of a situation like this, it means focusing on just one action to make it through (deep breathing, walking away, chopping wood, going for a run). In the instance of a more long-term stress, like a tough family visit or difficult work situation, it’s your job to find your zen and use it to make it through each day. Don’t take on anything else. Use all your energy to simply make it through.

To the hero:

Your job is to keep your partner safe and sound til it is over.

You are constantly scanning the horizon for triggers and alleviating them as quickly as possible. You run interference and block oncoming assaults to your partner. You are not in judgement mode, and you are above being drawn into the fray no matter how much you want to. This is not your freak out, but it is your partner’s so you must protect.

You may not ever run into a situation as outlandish as this (in 95 destinations we’ve not run into it either), but you will find yourself in work, family, personal, and social situations that can cause an incredible amount of stress on your relationship. When you realize that it’s the two of you against the outside obstacle, it’s a lot easier to win than if you each fight alone (or worse, turn against each other in frustration).

Know your job:

  • Get through the freakout if it’s yours
  • Be the hero if it’s not

And then both of you can get back to normal as fast as possible

If you struggle with being the hero for yourself or your mate, learn how to uncover the confidence you’ve got hiding inside. It’s in there, and we can show you how to find it.

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About Betsy

Betsy Talbot can't live without a Moleskine notebook, her passport, and happy hour. She sold everything she owned to travel the world with her husband Warren in 2010, and she's been enjoying her midlife crisis ever since. Betsy writes about creating the life you want from the life you already have in her books and on the Married with Luggage website. Drop her an email at btalbot (at) marriedwithluggage (dot) com and check out her Google+ page.

Comments

  1. Marvy post!!! So sorry for Warren getting choked and all. Do you recall Pulp Fiction? We take turns being The Wolf, Winston Wolf. While one of us freaks, the other goes into Wolf mode and solves the problem. Sam idea, different names, but fun and very effective!!!

    • Hey, CJ. I love Pulp Fiction! Whatever you call it, having a plan to split the duties and manage the freak out is key. I might have to borrow the Winston Wolf reference since I love QT so much. :)

  2. Marvy post!!! So sorry for Warren getting choked and all. Do you recall Pulp Fiction? We take turns being The Wolf, Winston Wolf. While one of us freaks, the other goes into Wolf mode and solves the problem. Sam idea, different names, but fun and very effective!!!

    • Hey, CJ. I love Pulp Fiction! Whatever you call it, having a plan to split the duties and manage the freak out is key. I might have to borrow the Winston Wolf reference since I love QT so much. :)

  3. This story is incomplete without an explanation! Did he mis-speak in Spanish?

    “Yes, I would like to borrow your two daughters for awhile?”

    LOL - but seriously, why did the landlord go off???

    • Hey, Glenn. I think Warren had the bad luck to walk in right after something else set him off. He’s a pretty high-stress person anyway, and Warren was just the first available target to release his anger. It’s not important to get to the bottom of things like that for us. Once physical violence starts, we’re outta there. There’s no coming back from that.

      • For what it’s worth in response to Glenn, the landlord was American-there were no language/translation issues contributing to the situation.

  4. This story is incomplete without an explanation! Did he mis-speak in Spanish?

    “Yes, I would like to borrow your two daughters for awhile?”

    LOL - but seriously, why did the landlord go off???

    • Hey, Glenn. I think Warren had the bad luck to walk in right after something else set him off. He’s a pretty high-stress person anyway, and Warren was just the first available target to release his anger. It’s not important to get to the bottom of things like that for us. Once physical violence starts, we’re outta there. There’s no coming back from that.

      • For what it’s worth in response to Glenn, the landlord was American-there were no language/translation issues contributing to the situation.

  5. Noe Garcia says:

    Great story, but I also agree with Glenn this is a bit incomplete.
    Do you know why the landlord was so upset?

    You left us with the imagination, I’m trying to think what could be mistaken by two lawn chairs in Spanish!

    • Hi, Noe. He tried explaining his anger to me at the end of the ordeal, but it still didn’t make any sense. He has some business issues that are stressing him, and he was under the impression we were trying to cheat him (though I’m not sure how since we paid rent and utilities as agreed as well as found him a new renter for another property). You can’t have a rational conversation with someone in that frame of mind, so we’ll probably never know the full details.

      We’re hoping to reset the timer and have another 94 locations of normalcy before we hit another bump like this!

  6. Noe Garcia says:

    Great story, but I also agree with Glenn this is a bit incomplete.
    Do you know why the landlord was so upset?

    You left us with the imagination, I’m trying to think what could be mistaken by two lawn chairs in Spanish!

    • Hi, Noe. He tried explaining his anger to me at the end of the ordeal, but it still didn’t make any sense. He has some business issues that are stressing him, and he was under the impression we were trying to cheat him (though I’m not sure how since we paid rent and utilities as agreed as well as found him a new renter for another property). You can’t have a rational conversation with someone in that frame of mind, so we’ll probably never know the full details.

      We’re hoping to reset the timer and have another 94 locations of normalcy before we hit another bump like this!

  7. Tina Klein says:

    First, I am glad that Warren is ok and that you are all out of there and safe now. Thanks for including us, your readers, in how the situation was handled and to help prepare us , my husband and I and your readers, on getting through this and getting back to normal.
    I am wondering is this the first time something like this has happened, not to this level of course, and did you have a learning curve on “becoming the hero”?

    • Hi, Tina. Great question. First of all, this is the first time it has happened in 95 destinations, so no, it is not common. There were also some warning signs before of instability, but we just chalked them up to a cranky personality. We will be more alert in the future.

      As for “becoming the hero,” this is a concept that was taught to us by our friends Kent and Caanan from http://www.NoVacationRequired.com. It wasn’t for this type of situation per se, but for any situation that is personally stressful for one partner. It’s a way of coping, being supportive, and getting through an unusual situation so you can get back to normal faster. We’ve used it before in a less confrontational situation and it worked great, and it was a relief to see how fast we fell back into the roles when this came up. It is a very useful strategy to have in a relationship, and if you start using it in smaller stressful situations it will come easy to you if a big one ever strikes.

  8. Tina Klein says:

    First, I am glad that Warren is ok and that you are all out of there and safe now. Thanks for including us, your readers, in how the situation was handled and to help prepare us , my husband and I and your readers, on getting through this and getting back to normal.
    I am wondering is this the first time something like this has happened, not to this level of course, and did you have a learning curve on “becoming the hero”?

    • Hi, Tina. Great question. First of all, this is the first time it has happened in 95 destinations, so no, it is not common. There were also some warning signs before of instability, but we just chalked them up to a cranky personality. We will be more alert in the future.

      As for “becoming the hero,” this is a concept that was taught to us by our friends Kent and Caanan from http://www.NoVacationRequired.com. It wasn’t for this type of situation per se, but for any situation that is personally stressful for one partner. It’s a way of coping, being supportive, and getting through an unusual situation so you can get back to normal faster. We’ve used it before in a less confrontational situation and it worked great, and it was a relief to see how fast we fell back into the roles when this came up. It is a very useful strategy to have in a relationship, and if you start using it in smaller stressful situations it will come easy to you if a big one ever strikes.

  9. Yes, why was the landlord choking him? And what did you do?

    • Hi, Carol. It’s hard to have a rational conversation with someone who has tipped over the edge like that. But Warren pushed him off as gently as possible (he is much older) and the wife came in to hold him back. It didn’t appear that it was a new thing for her. That’s when we went into hero mode and began extricating ourselves from the situation entirely.

  10. Yes, why was the landlord choking him? And what did you do?

    • Hi, Carol. It’s hard to have a rational conversation with someone who has tipped over the edge like that. But Warren pushed him off as gently as possible (he is much older) and the wife came in to hold him back. It didn’t appear that it was a new thing for her. That’s when we went into hero mode and began extricating ourselves from the situation entirely.

  11. Wow. Such is life. The world is filled with problem people. Full marks to Warren for being gentle.

    • Hi, Rob. I wasn’t going to write publicly about this (many times I don’t share specific events in our travel because of privacy issues with other people who don’t live as publicly as we do), but then I realized after your question to me on Facebook that the lesson was a valuable one to share. I don’t want to air dirty laundry or call anyone out, but if there is something to learn from it, we should at least draw that out. Make the most of a bad situation, anyway!

  12. Wow. Such is life. The world is filled with problem people. Full marks to Warren for being gentle.

    • Hi, Rob. I wasn’t going to write publicly about this (many times I don’t share specific events in our travel because of privacy issues with other people who don’t live as publicly as we do), but then I realized after your question to me on Facebook that the lesson was a valuable one to share. I don’t want to air dirty laundry or call anyone out, but if there is something to learn from it, we should at least draw that out. Make the most of a bad situation, anyway!

  13. Funny that this so closely resembles a situation I recently experienced as well… So sorry to hear that you had to go through this. And am stoked that you so quickly got a learning/teaching moment out of it that you shared here. I love your tag team approach and am super impressed by your strength together. You guys are solid!!

    I appreciate your sharing the story for another reason-reminding us that this kind of ridiculous behavior is not to be tolerated. One could say, “that was a one time thing, it won’t happen again.” Then stick around, which communicates to the other person that their behavior doesn’t have consequences. Bullshit. You made it totally clear that it was not OK, and the consequences were immediate and definite-Yes!!

    XO

    • Great point, Shawn. Most people want to be the “bigger person” and smooth things over, but doing so is a signal of approval to the other person that his behavior is at least tolerated if not accepted. It’s also a great reminder for all of us to let off steam as it builds and not wait for an eruption like that. You can control steam, but you cannot control an eruption.

  14. Funny that this so closely resembles a situation I recently experienced as well… So sorry to hear that you had to go through this. And am stoked that you so quickly got a learning/teaching moment out of it that you shared here. I love your tag team approach and am super impressed by your strength together. You guys are solid!!

    I appreciate your sharing the story for another reason-reminding us that this kind of ridiculous behavior is not to be tolerated. One could say, “that was a one time thing, it won’t happen again.” Then stick around, which communicates to the other person that their behavior doesn’t have consequences. Bullshit. You made it totally clear that it was not OK, and the consequences were immediate and definite-Yes!!

    XO

    • Great point, Shawn. Most people want to be the “bigger person” and smooth things over, but doing so is a signal of approval to the other person that his behavior is at least tolerated if not accepted. It’s also a great reminder for all of us to let off steam as it builds and not wait for an eruption like that. You can control steam, but you cannot control an eruption.

  15. Caroline Bujold says:

    What a great post! Getting outta there is my kind of reaction. It’s great that you guys were able to vacate this fast.

    Reading your post reminds me of similar situations, although more of the verbally threatening kind, and I can feel the paralyzing panic just thinking about it. Hopefully you’re advice will come to mind, if it were to happen to us again, and I’ll be able to take on the hero role, even just for a little while :)

    • Hi, Caroline. I have no doubt you can be a hero for as long as it takes! I was surprised at how fast we fell into our roles because we’ve really only practiced them in real life one other time, though we talked about them a lot with some friends a few months ago in a more personal situation. The key for me was realizing he was acting like a bratty 10-year-old, so all I had to do was play the role of the adult who wouldn’t stand for that nonsense. It was a lot easier when I thought about it that way.

  16. Caroline Bujold says:

    What a great post! Getting outta there is my kind of reaction. It’s great that you guys were able to vacate this fast.

    Reading your post reminds me of similar situations, although more of the verbally threatening kind, and I can feel the paralyzing panic just thinking about it. Hopefully you’re advice will come to mind, if it were to happen to us again, and I’ll be able to take on the hero role, even just for a little while :)

    • Hi, Caroline. I have no doubt you can be a hero for as long as it takes! I was surprised at how fast we fell into our roles because we’ve really only practiced them in real life one other time, though we talked about them a lot with some friends a few months ago in a more personal situation. The key for me was realizing he was acting like a bratty 10-year-old, so all I had to do was play the role of the adult who wouldn’t stand for that nonsense. It was a lot easier when I thought about it that way.

  17. It’s a fine line, easily crossed and Betsy, you’re right… that’s not an easy road back.
    letting off steam as it builds is a good idea but there too, one must consider the vent used.
    Wow! Trippy moment.

  18. It’s a fine line, easily crossed and Betsy, you’re right… that’s not an easy road back.
    letting off steam as it builds is a good idea but there too, one must consider the vent used.
    Wow! Trippy moment.

  19. Hi Betsy and Warren love you both …. this guy came out on a Red Light ….. big mistake ,….. this is when you have to put your wall up as a receiver…the Landlord needed to get back to a Green light …. but Warren gt in the way ……
    I’ve had encounters with people coming out on a red light throwing all their frustrations at me …. with the wall up …. at the end … I will always say “are you feeling better now” …. and later suggest to them not to repeat that with anyone …… but then again being attacked like that is just going that step to far ….

    Love the way you tackled it ….. just doing what had to be done in an orderly manner ….. and Warren cooked a nice meal and a glass of wine and the next day always looks sooo much better ….

    enjoy …love following you ….. wish we could be that free…..

  20. Hi Betsy and Warren love you both …. this guy came out on a Red Light ….. big mistake ,….. this is when you have to put your wall up as a receiver…the Landlord needed to get back to a Green light …. but Warren gt in the way ……
    I’ve had encounters with people coming out on a red light throwing all their frustrations at me …. with the wall up …. at the end … I will always say “are you feeling better now” …. and later suggest to them not to repeat that with anyone …… but then again being attacked like that is just going that step to far ….

    Love the way you tackled it ….. just doing what had to be done in an orderly manner ….. and Warren cooked a nice meal and a glass of wine and the next day always looks sooo much better ….

    enjoy …love following you ….. wish we could be that free…..

  21. Love this post! I have had many similar situations like this while traveling with my husband. I think being in a country where you don’t speak the language can unfortunately amplify stressful situations like the one you mentioned. I used to carry a stress ball with me everywhere if I knew I was going to explode but needed to calm down.

    • Sarah, I actually don’t know that this would have happened if we had a Mexican landlord. We’ve had nothing but friendly and calm interactions with the Mexican since we’ve been here, but it does stress me out to think about handling any kind of bureaucratic issue in another country. This is why we always show up prepared with our documents at border crossings and to get visas. I’d rather obsess over the details in English on a website than try to muddle through when I don’t fluently speak the language!

      It’s good that you found a method for calming yourself down when stressed on the road!

  22. Love this post! I have had many similar situations like this while traveling with my husband. I think being in a country where you don’t speak the language can unfortunately amplify stressful situations like the one you mentioned. I used to carry a stress ball with me everywhere if I knew I was going to explode but needed to calm down.

    • Sarah, I actually don’t know that this would have happened if we had a Mexican landlord. We’ve had nothing but friendly and calm interactions with the Mexican since we’ve been here, but it does stress me out to think about handling any kind of bureaucratic issue in another country. This is why we always show up prepared with our documents at border crossings and to get visas. I’d rather obsess over the details in English on a website than try to muddle through when I don’t fluently speak the language!

      It’s good that you found a method for calming yourself down when stressed on the road!

  23. Whoa!

    This is advanced “be the hero” shit, for sure.

    First, great move to get the hell out of that place at any cost. When someone gets as violent as that, there’s no need to second guess next moves. I’m so proud of you for staying determined to leave.

    Next, I really like what you say about someone in that state of mind. You absolutely cannot be rational amidst irrational behavior, and you certainly can’t explain that behavior. Only he can. So, it’s remarkable how you were/are able to stay focused on the “Betsy / Warren” side of things and what you two needed in that moment. It’s so easy to get pulled into the “story” of the other party. That does nothing for you.

    Jeez, I guess we won’t have to do any mock “be the hero” scenarios when we see you. You’ve aced it!

    • This was such a powerful lesson for us, and we’re so grateful to you and Caanan for showing it to us. And I’m really surprised at how easily we defaulted to this after practicing it in real life (in a much calmer situation) just one other time.

      Drinks are on us next time (we’ll be the ones wearing capes). :)

      PS: Thanks for the incredible voicemail. You made our day.

  24. Whoa!

    This is advanced “be the hero” shit, for sure.

    First, great move to get the hell out of that place at any cost. When someone gets as violent as that, there’s no need to second guess next moves. I’m so proud of you for staying determined to leave.

    Next, I really like what you say about someone in that state of mind. You absolutely cannot be rational amidst irrational behavior, and you certainly can’t explain that behavior. Only he can. So, it’s remarkable how you were/are able to stay focused on the “Betsy / Warren” side of things and what you two needed in that moment. It’s so easy to get pulled into the “story” of the other party. That does nothing for you.

    Jeez, I guess we won’t have to do any mock “be the hero” scenarios when we see you. You’ve aced it!

    • This was such a powerful lesson for us, and we’re so grateful to you and Caanan for showing it to us. And I’m really surprised at how easily we defaulted to this after practicing it in real life (in a much calmer situation) just one other time.

      Drinks are on us next time (we’ll be the ones wearing capes). :)

      PS: Thanks for the incredible voicemail. You made our day.

  25. Betsy,
    You are very insightful in the “one wild, one calm” relationship. After 30 years in the “confrontations” business I quickly learned that the calmer you are, the calmer the others in the conflict become. And yes, getting out of there was a great decision. Put this behind you and have a great time for the rest of your stay in Mexico.
    Steve

    • Steve, I like that “one wild, one calm” visual. Normally we amp up to the other person’s mood, but it takes very little practice to realize you can also amp people down, too. A great learning experience, for sure!

  26. Betsy,
    You are very insightful in the “one wild, one calm” relationship. After 30 years in the “confrontations” business I quickly learned that the calmer you are, the calmer the others in the conflict become. And yes, getting out of there was a great decision. Put this behind you and have a great time for the rest of your stay in Mexico.
    Steve

    • Steve, I like that “one wild, one calm” visual. Normally we amp up to the other person’s mood, but it takes very little practice to realize you can also amp people down, too. A great learning experience, for sure!

  27. Oh my gosh - I am so glad that you both are okay and removed yourselves from the situation! I just cannot imagine anyone choking Warren. I pity his wife since it looks like she has gone down this road before. I am so proud of you for taking control and getting everything done to get out of that area. The last thing needed in a situation like that is for both parties to engage in the drama. I am so sorry that you both had to deal with this - but glad that you took this opportunity to share the outcome with all of us. You two have an amazing relationship - quite evident in this post. I love you!

  28. Oh my gosh - I am so glad that you both are okay and removed yourselves from the situation! I just cannot imagine anyone choking Warren. I pity his wife since it looks like she has gone down this road before. I am so proud of you for taking control and getting everything done to get out of that area. The last thing needed in a situation like that is for both parties to engage in the drama. I am so sorry that you both had to deal with this - but glad that you took this opportunity to share the outcome with all of us. You two have an amazing relationship - quite evident in this post. I love you!

  29. I just came across this Betsy…somehow missed it before, and you are SO right! You (and Tara) did an excellent job of defusing the situation as best you could and removing yourself from it, all while protecting Warren. Great job and a good reminder for all of us. Luckily, Jim & I, too, tend to freak at different times so at least one of us is usually somewhat rational!

Trackbacks

  1. [...] sideways at me. Cheryl urged me down into the cabin. As Betsy Talbot of MarriedWithLuggage.com has advised, when traveling as a couple, only one partner at a time can have a meltdown. This one was [...]

  2. What To Do When You Lose Your Credit Cards and Licenses in a Foreign Country - Vangabonds says:

    […] again - they rock) and resisted the urge to freak out at the same time. In April, Betsy wrote this great piece about the importance of being the hero when your partner is in crisis mode, an approach that does […]

  3. […] (and justifiable) for Warren to get mad and yell at me, but we’re firm believers in a “be the hero” strategy when it comes to disasters and stressful situations. And he came through like a […]

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